Registration and Customer Information
I am new to participating in a Sigillum Seal auction, where do I start?
You will need to register as a customer before you can place bids.
Can I view auctions and see the high bids without having to sign up?
Yes, you can see all our auction products and see current bids without registering or placing a bid.
Are there any fees or is a credit card required to sign up for an account?
No, there are no auction fees or required payments for registering as a customer. In the event that you do win an auction you will be able to process the transaction online.
I have forgotten my password and cannot login. What do I do?
If you cannot remember your password, click on the “Forgot your password?” link on the log in screen and follow the directions.
Why do I need to register to place a bid?
You are required to register as a customer so we have your contact and bidding information to track bids for our auctions.
Can I update my customer profile with new information?
Yes. To edit your information, log into your account. Under the section Account Details, click on the “View Addresses” to see your current address locations saved to your account. You can then “Edit” to update your information or delete an old address or “Add a New Address” to add a new location. You will also be able to set your address during checkout to an existing stored address or a new or updated address.
What is Popcorn Bidding?
Popcorn Bidding is where the ending time of the auction may change due to bidders placing bids with in a certain time frame of the auction ending. This is enabled so bidding at the end of an auction causes the auction end time to be extended. This stops last second bids from preventing other bidders to respond and allows everyone an opportunity to bid before the auction closes.
Within the last three (3) minutes of auction end if a bid is placed the auction end time is extended by three (3) minutes until no other bids are placed in that time period and the auction then ends.
How do I place a bid?
You will need to register as a customer before you can place bids. If you have already registered sign into your account before placing a bid. Once signed-in you can enter an amount to bid. The current minimum bid amount is shown next to the bidding input box.
Proxy bidding is enabled so the system will only bid up to your maximum amount based on other bids, see proxy bidding below for more information.
Are bids sealed and not shown until the auction ends?
No. Currently we are conducting “Live” auctions where bids and bidders are shown in real time as they happen. This allows bidders to only pay slightly above what another person is willing to pay. We hope this will provide more transparency and less guessing when determining what amount you should bid to win.
Is there a fee to place a bid?
No. There are no auction fees, seller commissions or registration fees required for winning or participating in our auctions.
I placed a bid that was above the high bid amount, but I am not the high bidder. Why?
If you place a bid above what is shown as a high bid and after you are not shown as the high bidder, then the current high bidder had a proxy bid for a higher amount that you have bid. The system has placed bids now, so the high bid is one bid increment above the amount that you bid.
The system will not accept my bid. Why is it invalid?
Check to make sure that your bid is above the current minimum bid amount shown (the input box will highlight red and the minimum bid amount will also highlight red).
Is my bid amount shown to other bidders?
If you are the high bidder, the amount of your current high bid will be shown. If you have a proxy bid entered, that will NOT be shown to other bidders. If you were previously the high bidder at any point during the auction your bid will be shown in the bidding history of the item.
How will I know if I have been outbid?
The best method to watch and know if you are outbid is to watch the site and reload the page frequently for updates. The page will automatically reload when bids are placed but there can be delays with these reloads. If you are concerned that you will be outbid, we recommend using the proxy bid amount and you will win the auction if no one bids above your bid amount.
What is proxy bidding?
Proxy bidding is a system where bids are automatically placed on behalf of a bidder based on the bids of other bidders. This allows a bidder to set a maximum bid amount and the system will automatically place bids for the customer one bid increment above what the other bidder has bid up to the Proxy bid amount that the bidder set. Winning bidders are not expected to pay the amount of their proxy bid, only one bid increment above the second highest bidder. This ensures that bidders only pay slightly above what another person is willing to pay. Because of this, bidders will not have to watch an auction at all times in order to respond to other bidders as they place bids against you.
- Auctions Starting bid price is £10.00 and has a bid increment of £1.00
- Bidder A places a proxy bid for £50.00
- The current high bid amount is £10.00 for Bidder A
- Bidder B places a bid for £25.00
- The system will automatically place a bid in the amount of £26 (Bidders B’s high bid + the Bid Increment; £25.00+£1.00) and Bidder A remains the high bidder
- Bidding ends on the product and Bidder A wins the auction for £26.00
Can I increase my maximum bid when I am currently the high bidder?
To increase your bid, you can do so by simply entering another bid on the auction. If you place a bid for only one bid increment above your current bid the system will increase the high bid amount to that amount because this bid is not being placed as a proxy bid (above the current minimum bid amount) and increase the current high bid amount. If you place a bid for more than one increment above the current high bid that amount will not change the current high bid but will ensure proxy bids are placed up to the new amount you entered.
How are bids displayed within the Bid History list?
The Bid History list displays the current winning bid amount and other previous bids placed by all bidders. Bids are masked and only display the first letter of first name and last letter of last name. Bids that you have placed will be noted with the Bidder name of “You”. Bids are ordered by their submission date/time with the most recent or highest bid on the top.
Can I retract my bid after it is placed?
At this time there is no way to retract your bid once placed. If you have an issue with a bid that you have placed contact us immediately.
How can I view all bids I have submitted?
There are two locations you can see bid information. If you are only looking for information on a single auction, then on the product page click the link “X Bid(s)” that is next to the starting bid amount. This will show all the bid history for this product. Bidders can see more information on all the auctions they are participating in, auctions they have won and auctions they did not win. To access this, click on the Person icon next to the search bar in the menu on sigillumseals.co.uk page. From there click the “View Your Bids” button.
I placed a bid but did not receive an email notifying me, was my bid placed?
We do not send email receipts for bids placed. To see the results of your bid, check the list of bidders for “YOU” listed as the high bidder to confirm your status as the high bidder.
Where do I see who has bid on an item?
To see the current high bidder, click the link below “X Bid(s)” that is next to the starting bid amount. If you are the high bidder the name will be denoted as YOU, otherwise it will show the first and last letter of the high bidder's name.
The current color of the price display on the product page will also help you identify the current state of your bids.
- Green: You are the high bidder
- Black: You have not placed a bid
- Red: You have placed a bid but are not the current high bidder
Please note that this only displayed if you are logged into your customer account.
What if my bid matches the high bid of someone else?
In the event of a bidder matching a current high proxy bid of another bidder, the bidder who bid placed their bid first is considered the highest bidder if the auction were to end. If there is time remaining on the auction you can place another bid above the current high bid to become the high bidder.
If I place a proxy bid and the auction ends with an amount below my high proxy bid what amount am I expected to pay as the winner of the auction?
If a buyer wins an auction using a proxy bid the buyer is not obligated to pay the amount of their proxy bid but rather the amount of one bid increment above the next highest bidder highest bid amount.
After An Auction Ends
Where do I find out if an auction ended?
Once bidding has ended on an auction the Product Detail page will not show any auction information. To find out the status of any auction log into your account and navigate to your account page. Once there click on the View Your Bids button where the status of all the auctions you are currently participating in are shown and auctions that have either Won or did not Win are shown in separate tabs.
How will I know that I have won an auction?
I have won an auction what do I do next?
If you are the high bidder for an auction you will receive instructions for checking out through our Sigillum Seals Shop.
Do I have to checkout online?
Yes, the auctions are online and all payments must be paid through the website payment system.
I did not win the auction for an item. How do I know what it sold for?
You can also find the status of a closed bid by logging into your account and navigating to your account page. Once there, click on the View Your Bids button, then click on Didn't Win tab to display all the auctions that you were not the winning bidder for and what the high bid was. If you did not place a bid on the item and would still like to know what the item sold for please contact us.